Shipping policy
Shipping Policy
Where We Ship We currently ship within Australia only. International shipping is not available at this time.
Processing Times Orders are processed within 1–3 business days of being placed. Orders are not processed on weekends or public holidays. During busy periods, processing may take slightly longer — we'll keep you informed.
Shipping Times Once dispatched, estimated delivery times are:
- Metro areas: 2–5 business days
- Regional areas: 5–10 business days
These are estimates provided by our carrier and are not guaranteed.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Tracking Once your order has been dispatched, you'll receive a confirmation email with a tracking number so you can follow your delivery.
Delays We are not responsible for delays caused by the carrier, weather events, or circumstances outside our control. If your order is significantly delayed, please contact us and we'll do our best to help.
Lost or Missing Parcels If your order hasn't arrived within the estimated timeframe, contact us at hello@wholeymoley.co with your order number and we'll investigate with the carrier.
Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately before the order is dispatched.
Contact Email: hello@wholeymoley.co We aim to respond within 1–2 business days.